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Xtensys Terms & Conditions

  • Community Health System Services, LLC d/b/a Xtensys administers your provider’s MyChart, including, SMS messaging. When you sign up for mobile messaging as provided by Xtensys, you are signing up to receive SMS messages related to your relationship with one or more of your providers, a list of which can be found here https://xtensys.com/affiliates and your providers’ partners and affiliates, if applicable, including updates related to your visits, MyChart account, one-time passcode, billing notifications, prescription reminders, and care management.

 

  • You can opt-out of SMS messages by texting STOP to respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up using MyChart or text HELP to the short code for instructions.

 

  • If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 607-274-4449.

 

  • Carriers are not liable for delayed or undelivered messages.

 

  • Neither Xtensys nor your provider nor either of their respective affiliates, agents, associates or independent contractors are liable for delayed or undelivered messages.

 

  • Message and data rates may apply for any messages you send to or sent to you from or on behalf of Xtensys or its affiliates, agents, associates, or independent contractors. You agree to pay such charges. Message frequency may vary.

 

  • These Xtensys SMS Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York. You agree that venue for any dispute, controversy or claim arising out of or related to these Xtensys SMS Terms and Conditions shall be Tompkins County, New York.